Hilo Workforce Notifications — SMS Program Terms

Version draft-2026-10-17

Program Name: Hilo Workforce Notifications Sender: Hilo / [EMPLOYER LEGAL NAME], routed through its approved registered messaging campaign Text number: +1 (509) 300-0019 only when the message route and Brand/Campaign are approved for this use case Support: [SUPPORT URL/EMAIL] Linked public documents: [CURRENT TERMS URL], [CURRENT PRIVACY URL] Description. By independently electing Hilo workforce SMS, the recipient consents to receive automated non-marketing notices about their own schedule, changes, timeclock reminders if selected and related work-account notifications on the number registered by the recipient. Hilo does not promise all notices will arrive or replace essential employer record availability through other means. Consent. Opt-in is voluntary, must be separately and affirmatively recorded, and is not a condition of employment or platform access. An employer inputting an employee's telephone number is not consent. A consumer/employee may enroll using a voluntary unchecked checkbox or signed enrollment after viewing the complete disclosure, followed by requested handset confirmation YES, or by texting an approved advertised keyword and then YES. SMS consent may be revoked anytime. Frequency and cost. Message frequency varies, including a typical weekly schedule notification where enabled, plus shift changes and selected alerts. Message and data rates may apply. There is no separate Hilo fee merely for replying STOP or HELP, but carrier charges may still apply. STOP/HELP. Reply STOP to unsubscribe, HELP for support. Accepted equivalent STOP keywords will be honored according to messaging platform rules. Following opt-out, suppress campaign messages unless the recipient completes a permitted, affirmative re-enrollment. Email and in-app notification preferences are separately managed. Privacy. We do not sell or share mobile phone information, messaging opt-ins or consent evidence with third parties/affiliates for their marketing or promotional purposes. Twilio and necessary contracted providers may process data to provide the requested service. Refer to the Privacy Policy for access/retention and provider disclosures. Changes and questions. Message terms may be updated with required notice and archival versioning; major program or purpose changes may require fresh opt-in. For help contact [SUPPORT]. No warranties are made about carrier delivery. Restrictions and mandatory rights under applicable law remain effective.